Privacy Policy
Privacy Policy
This Privacy Policy describes how The Dhikr Journey ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.thedhikrjourney.com (the "Site"), or otherwise interact with our services (collectively, the "Services").
By using our Site, you agree to the collection and use of information in accordance with this policy.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technologies, or for legal/regulatory reasons. The updated policy will be posted on this page with a revised “Effective Date.”
What We Collect & Why
1. Information You Provide to Us Directly:
When you interact with our Site, place an order, or contact us, we may collect:
- Your name, email address, phone number, and mailing/billing addresses
- Order details and payment confirmation
- Any messages or support requests you send us
2. Information We Collect Automatically:
We use cookies and similar technologies to collect usage data, including:
- IP address, device type, and browser type
- Pages visited, time spent on site, and interaction behavior
3. Information from Third Parties:
We may receive information from trusted partners (e.g., Shopify, our payment processors) to help fulfill your order, detect fraud, or enhance your experience.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your purchase or inquiries
- Send updates, confirmations, and promotional messages (only with your consent)
- Improve our website, services, and customer experience
- Ensure safety, prevent fraud, and comply with legal obligations
Cookies & Tracking
We use cookies to:
- Remember your preferences
- Improve site functionality
- Analyze site usage
You can disable cookies in your browser settings, but note that doing so may affect your ability to use certain features of the Site.
How We Share Your Data
We may share your information with:
- Trusted service providers (e.g., payment processors, shipping partners)
- Marketing platforms (only with consent)
- Legal or regulatory authorities if required
- In the event of a business sale, merger, or acquisition
We do not sell your personal information.
Data Security & Retention
We take your privacy seriously and use appropriate safeguards to protect your data. While no system is 100% secure, we do our best to keep your information safe.
We retain personal data only as long as necessary — to fulfill your order, comply with legal requirements, or resolve disputes.
Canadian Privacy Rights
As a business based in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Request access to your personal information
- Ask for corrections
- Withdraw your consent (where applicable)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, please contact us at the email below.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from minors.
Third-Party Links
Our Site may include links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Contact Us
If you have any questions, concerns, or wish to access or correct your personal information, please reach out: